We recognise that while our products are extremely well made and tested before leaving the factory, on a rare occasion a product may reach a customer with an undetected fault. Our team will give immediate attention to notification of any problems or concerns.
Dated proof of purchase must be provided for all warranty claims. The warranty period for any replacement parts is limited to the expiry date of the original warranty.
Perrin & Rowe, Perrin & Rowe Contemporary & Perrin & Rowe Triflow products are warranted to be free from manufacturing defects for five years from the date of purchase when installed in New Zealand in normal domestic applications. Their plated metal finishes are warranted for five years, excepting the Gold and English Bronze finishes which carry a one year warranty.
The ceramic disc valves in Perrin & Rowe, Perrin & Rowe Contemporary & Perrin & Rowe Triflow taps are warranted for one year providing that the tap is installed by a Registered Plumber in accordance with the installation instructions. These valves have a life expactancy of fifteen years under normal conditions, but they are easily and inexpensively replaced if necessary over the long life of the tapware.
The installation instructions specify that the maximum permitted inlet water pressure is 500 kpa (72 psi) which is also the maximum inlet water pressure allowed by the plumbing regulations. Failure to comply with this requirement may result in excessive water pressure causing the ceramic disc valves in the tap to develop a leak which would invalidate the warranty.
If you have any further questions regarding our product warranties, please contact firstname.lastname@example.org or call (09) 309 3023.